Legal
Privacy Policy
Effective Date: July 20, 2026Last Updated: July 20, 2026
This Privacy Policy explains how the operator of chatbot.ai (“chatbot.ai,” “we,” “us,” or “our”) collects, uses,
processes, discloses, and protects information when you visit lorava.ai/chat or use any related websites, products,
features, and services (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not
agree with this Privacy Policy, please do not use the Services.
1. Information We Collect
The information we collect depends on how you interact with the Services.
1.1 Information You Provide
We may collect information that you provide directly to us, including:
● Your email address;
● Account or profile information, where applicable;
● Messages, feedback, support requests, and other communications;
● Files, documents, images, text, prompts, instructions, or other content submitted for processing;
● Any other information you voluntarily provide through the Services.
Please do not provide personal information that is not necessary to use the Services.
1.2 Uploaded Files and User Content
The Services may allow you to upload files, documents, images, text, or other content for processing.
We do not permanently store or retain uploaded files. Uploaded content is processed only as necessary to provide the
feature or result requested by you. Uploaded files and temporary processing copies are automatically deleted after
processing is completed.
We do not use uploaded files or their contents for advertising purposes. We also do not use uploaded files to train
public or general-purpose artificial intelligence models.
We may collect limited technical information related to a processing request, including:
● File type;
● File size;
● Feature used;
● Processing duration;
● Processing status;
● Error codes;
● Diagnostic information.
This technical information may be used to operate, maintain, secure, analyze, and improve the Services. It does not
include the contents of uploaded files.
You should not upload files or content that you do not have the right to use, process, or disclose.
1.3 Information Collected Automatically
When you access or use the Services, we and our service providers may automatically collect:
● IP address;
● Browser type and version;
● Device type;
● Operating system;
● Device language;
● Screen resolution;
● General geographic region;
● Internet service provider;
● Referring website or advertising source;
● Pages viewed;
● Features used;
● Buttons clicked;
● Actions performed;
● Date and time of access;
● Session duration;
● Error reports;
● Diagnostic information;
● Cookie identifiers;
● Advertising campaign and conversion information.
We may use an IP address to estimate a general location, such as a country, state, or city. We do not use IP addresses
to determine your precise physical location.
1.4 Information Received From Third Parties
We may receive limited information from third-party providers, including:
● Advertising campaign information;
● Advertising attribution and conversion data;
● Website traffic and performance information;
● Fraud prevention and security information;
● Authentication or account information, where applicable.
The information available to us depends on the third party’s practices, your privacy settings, and the permissions you
provide.
2. How We Use Information
We may use collected information to:
● Provide, operate, and maintain the Services;
● Process uploaded files and user requests;
● Create and manage user accounts;
● Verify user identity;
● Support account access and recovery;
● Maintain account and platform security;
● Communicate important service information;
● Respond to feedback and support requests;
● Personalize and improve the user experience;
● Understand how users interact with the Services;
● Monitor performance and diagnose technical issues;
● Develop and improve features;
● Measure advertising campaign effectiveness;
● Attribute visits and conversions to advertising campaigns;
● Prevent fraud, abuse, and unauthorized access;
● Enforce our Terms of Service;
● Protect our rights, users, systems, and Services;
● Comply with applicable legal obligations.
Where required by applicable law, we process personal information based on your consent, provision of requested
services, compliance with legal obligations, or our legitimate interests in operating, securing, analyzing, and
improving the Services.
3. Email Information
We may collect your email address when you create an account, use certain features, request information, or otherwise
provide it to us.
We may use your email address to:
● Create and maintain your account;
● Verify your identity;
● Support account access and recovery;
● Send important service notifications;
● Notify you of security or policy changes;
● Respond to user requests;
● Prevent fraud and unauthorized account activity;
● Send promotional communications where permitted by law and with any required consent.
If promotional emails are sent, you may unsubscribe using the instructions included in the message. You may still
receive essential account, security, and service-related communications.
We do not sell email addresses in exchange for money.
4. Google Ads
We use Google Ads to promote the Services and measure advertising campaign performance.
Google Ads and related technologies may use cookies, tags, pixels, and similar technologies to collect limited
information, including:
● The advertisement or campaign that referred you to the Services;
● Pages you visit;
● Actions you perform through the Services;
● Whether you complete a relevant action or conversion;
● Browser and device information;
● IP address;
● Cookie or advertising identifiers;
● Campaign performance and conversion information.
We may use this information to:
● Measure advertising performance;
● Attribute visits and conversions;
● Understand how users interact with the Services after viewing or selecting an advertisement;
● Improve advertising campaigns;
● Detect and prevent advertising fraud.
Google may process information collected through its advertising technologies according to its own privacy practices and
settings.
You may manage advertising personalization through your Google account settings and control cookies through your browser
settings.
We do not provide uploaded files or the contents of uploaded files to Google for advertising purposes.
5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate, secure,
analyze, and improve the Services.
These technologies may be used to:
● Provide essential website functionality;
● Maintain user sessions;
● Remember user preferences;
● Protect accounts and systems;
● Prevent fraud and abuse;
● Understand website traffic and usage;
● Diagnose technical problems;
● Measure advertising campaigns and conversions.
Cookies may include:
Essential Cookies
Essential cookies are necessary for website operation, security, account access, and fraud prevention.
Preference Cookies
Preference cookies remember language, region, and other user settings.
Analytics Cookies
Analytics cookies help us understand how visitors use the Services and how the Services perform.
Advertising Cookies
Advertising cookies may be used to measure Google Ads campaigns, attribute conversions, prevent advertising fraud, and
support advertising personalization where applicable.
Where required by applicable law, we will request consent before using non-essential cookies.
You can control, block, or delete cookies through your browser settings. Disabling certain cookies may affect the
availability or functionality of parts of the Services.
6. How We Disclose Information
We may disclose limited information in the following circumstances.
6.1 Service Providers
We may disclose information to providers that help us operate the Services, including providers of:
● Website and cloud infrastructure;
● Email delivery and account management;
● Analytics and performance monitoring;
● Advertising and campaign measurement;
● Security and fraud prevention;
● Error reporting and diagnostics;
● Technical support.
These providers may process information only as necessary to perform services on our behalf and subject to applicable
obligations.
6.2 Advertising Services
We may disclose limited device, browser, cookie, campaign, usage, and conversion information to advertising providers in
connection with campaign measurement.
We do not disclose uploaded files or the contents of uploaded files for advertising purposes.
We do not provide email addresses to advertising providers for targeting unless we separately disclose that practice and
obtain consent where required.
6.3 Legal and Safety Reasons
We may disclose information if we reasonably believe disclosure is necessary to:
● Comply with applicable law or regulation;
● Respond to a valid legal process or government request;
● Enforce our Terms of Service or other policies;
● Detect or prevent fraud, abuse, illegal activity, or security incidents;
● Protect the rights, property, or safety of the operator, users, or others.
6.4 Service Transfers
Information may be transferred if ownership or operation of the Services changes as part of a sale, merger, acquisition,
restructuring, or similar transaction.
Any successor operator may continue to process information in accordance with this Privacy Policy unless otherwise
disclosed.
6.5 With Your Direction or Consent
We may disclose information for other purposes when you direct us to do so or provide your consent.
7. Sale or Sharing of Personal Information
We do not sell personal information in exchange for money.
Certain advertising activities involving cookies or similar technologies may be considered “sharing” or targeted
advertising under some privacy laws, even when no money is exchanged.
You may control cookies through your browser settings, manage advertising personalization through your Google account
settings, or use a legally recognized browser-based privacy preference signal where supported.
We do not sell or share uploaded files or the contents of uploaded files for advertising purposes.
We do not knowingly sell or share the personal information of children under 16.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy
Policy.
Email addresses and account information may be retained while an account remains active and for a reasonable period
afterward where necessary to:
● Maintain account records;
● Protect account security;
● Prevent fraud and abuse;
● Resolve disputes;
● Enforce our agreements;
● Comply with legal obligations.
Uploaded files are not permanently stored or retained. Uploaded files and temporary processing copies are automatically
deleted after processing is completed.
Technical, usage, advertising, security, and diagnostic information may be retained for a limited period as necessary to
operate, secure, analyze, and improve the Services.
When information is no longer reasonably necessary, we take reasonable steps to delete, anonymize, or securely dispose
of it.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against:
● Unauthorized access;
● Accidental loss;
● Misuse;
● Alteration;
● Unauthorized disclosure;
● Destruction.
These safeguards may include encryption in transit, access restrictions, monitoring, security logging, and security
reviews.
However, no internet transmission or processing system is completely secure. We cannot guarantee the absolute security
of information processed through the Services.
You are responsible for maintaining the confidentiality of your account credentials.
10. International Data Processing
We and our service providers may process information in countries other than the country where you live.
These countries may have privacy and data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we use appropriate safeguards for international processing and transfers.
11. Your Privacy Rights
Depending on where you live, you may have the right to:
● Request access to personal information;
● Request correction of inaccurate information;
● Request deletion of personal information;
● Obtain a portable copy of certain information;
● Restrict or object to certain processing;
● Withdraw consent;
● Opt out of certain targeted advertising activities;
● Opt out of the sale or sharing of personal information;
● Appeal a decision concerning a privacy request;
● File a complaint with an applicable authority.
Where account-level privacy controls are available, you may use those controls to manage or delete certain information.
Privacy requests may also be submitted through any contact channel made available through the Services.
We may need to verify your identity before completing a request. Requests may be limited or denied where permitted by
law.
We will not discriminate against you for exercising applicable privacy rights.
12. Browser-Based Privacy Signals
Some browsers and browser extensions provide privacy preference signals.
Where required by applicable law and technically supported, we will process recognized browser-based opt-out signals as
requests to opt out of applicable data sharing or targeted advertising for the browser or device sending the signal.
You may need to enable the signal separately on each browser and device you use.
13. Third-Party Services
The Services may rely on or integrate with third-party websites, platforms, software, or services.
Third parties operate under their own terms and privacy practices. We are not responsible for the privacy, security,
availability, or content practices of third-party services.
You should review the applicable policies before providing information to a third-party service.
14. Children’s Privacy
The Services are not directed to children under 13 or the minimum age required by applicable law.
We do not knowingly collect personal information from children below the applicable minimum age. If we learn that such
information has been collected, we will take reasonable steps to delete it.
Children below the applicable minimum age should not use the Services without the involvement and authorization of a
parent or legal guardian where required by law.
15. Regional Privacy Rights
Users in certain regions may have additional rights under applicable privacy and data protection laws.
These rights may include access, correction, deletion, restriction, objection, portability, withdrawal of consent, and
the right to complain to an applicable privacy authority.
The party responsible for processing personal information under this Privacy Policy is the operator of chatbot.ai.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to:
● The Services;
● Our information practices;
● Applicable laws;
● Technical or security requirements.
When this Privacy Policy is updated, we will revise the “Last Updated” date.
If a change materially affects how personal information is collected or used, we may provide additional notice through
the Services.
17. Privacy Inquiries
Questions regarding this Privacy Policy or our privacy practices may be submitted through any contact channel that we
make available through the Services.
The party responsible for the information practices described in this Privacy Policy is the operator of chatbot.ai.